Terms of Service

Please read these terms carefully before using our restaurant services

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using GURUBHAI Restaurant services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.1 Service Description

GURUBHAI Restaurant provides authentic Indian cuisine dining services, including dine-in, takeaway, delivery, and catering services through our restaurant and online platforms.

2. Reservations and Orders

To ensure the best dining experience, we have specific policies for reservations and orders.

2.1 Reservation Policy

  • Reservations can be made online, by phone, or in person
  • Please arrive 10 minutes before your reservation time
  • We hold tables for 15 minutes past the reservation time
  • Cancellations must be made at least 2 hours in advance

2.2 Order Policy

  • All prices are subject to change without notice
  • Orders are confirmed upon payment
  • Delivery times are estimates and may vary
  • Special dietary requests should be made in advance

3. Food Safety and Allergies

Your health and safety are our top priorities. By using our services, you acknowledge and agree to the following:

3.1 Allergen Information

While we take precautions to prevent cross-contamination, our kitchen handles various allergens including:

  • Nuts and tree nuts
  • Dairy products
  • Gluten and wheat
  • Shellfish and seafood
  • Soy and soy products

3.2 Dietary Requirements

Please inform us of any dietary restrictions or allergies when placing your order. We will do our best to accommodate your needs, but cannot guarantee complete allergen-free preparation.

4. Payment and Pricing

We accept various payment methods and have clear pricing policies.

4.1 Payment Methods

  • Cash payments
  • Credit and debit cards
  • Digital wallets and mobile payments
  • Online payment platforms

4.2 Pricing and Charges

  • All prices are in local currency and include applicable taxes
  • Delivery fees may apply for takeaway and delivery orders
  • Service charges may apply for large groups or special events
  • Prices are subject to change without prior notice

5. Cancellation and Refunds

5.1 Reservation Cancellations

You may cancel your reservation by providing at least 2 hours notice. Late cancellations or no-shows may result in a cancellation fee.

5.2 Order Cancellations

Orders can be cancelled before preparation begins. Once preparation has started, cancellations may not be possible and refunds may be limited.

5.3 Refund Policy

Refunds may be provided in the following circumstances:

  • Incorrect orders or preparation errors
  • Quality issues or food safety concerns
  • Service delays beyond reasonable timeframes
  • Technical issues with online ordering

6. Code of Conduct

We maintain a welcoming and respectful environment for all guests. The following behaviors are strictly prohibited:

  • Harassment, discrimination, or inappropriate behavior towards staff or other guests
  • Bringing outside food or beverages without permission
  • Smoking in non-designated areas
  • Recording or photographing other guests without consent
  • Bringing weapons or illegal substances into the restaurant
  • Excessive noise or disruptive behavior

Violation of these rules may result in immediate removal from the premises without refund.

7. Privacy and Data Protection

We are committed to protecting your privacy. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

7.1 Information Collection

We may collect information including contact details, dining preferences, and payment information to provide better service.

8. Intellectual Property

All content, including but not limited to menu items, recipes, branding, and website content, is the exclusive property of GURUBHAI Restaurant and is protected by copyright laws.

8.1 Usage Restrictions

You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

9. Limitation of Liability

GURUBHAI Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9.1 Maximum Liability

Our total liability to you for any claims shall not exceed the amount you paid for services in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless GURUBHAI Restaurant, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

11.1 Notification of Changes

We will notify customers of significant changes via email, website notices, or posted notices in our restaurant.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which GURUBHAI Restaurant operates.

13. Contact Information

If you have any questions about these terms, please contact us:

Email: info@gurubhai.shop

Phone: +91 98984 46819

Address: Scheme 71, Mhow Naka Square, Gumasta Nagar, Scheme 71, Indore, Madhya Pradesh 452009

Important Notice

These terms constitute a legally binding agreement between you and GURUBHAI Restaurant. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.